Keeping You Safe During COVID-19

April 2nd, 2020 by

On April 1, 2020, Florida Governor Ron DeSantis issued a stay-at-home order for the entire state of Florida for the next 30 days. Car dealerships are considered essential businesses during this time, so we can still help you meet your vehicle needs, whether that means service or to make a purchase! However, our sales process is moving online, and we will either delivery the vehicle to you, or you can pick it up at one of our locations (by appointment only).

Here is an overview of the online sales process:

      1. Call or submit an online form to request more information on the vehicle you’re interested in. Not only do we have a great selection of used cars, SUVs, and trucks (including work trucks for those other essential businesses!), but we also have special programs to help you finance vehicles at better-than-ever prices and rates. These prices include supplier pricing for first responders and medical professional, deferred payments for 120 days, and 0% APR for 84 months (all for those who qualify. Please reach out for details).
      2. We will text you over a link to our secure, online credit application. Please let us know when it’s complete to we can process it immediately.
      3. While your application is processing, help us value your trade through the secure form on our website. We use Tradepending, which we’ve found to be most effective on giving you a range based on our current local market. Once you’ve decided on a vehicle and your credit application has been processed, we will follow this up with a request for detailed pictures and any additional information that’s needed to we can give you an accurate, remote appraisal.The trade appraisal is dependent on the vehicle being accurately presented to us. If we show up and there’s a big dent that we weren’t told about … well, that’s obviously going to change things.
      4. Once you’ve decided on a vehicle or two, you have two options:

        a. If you’re interested in more than one vehicle, you can still come to the store for a test drive, but by appointment ONLY. Once you’ve narrowed down your options and completed the credit application and trade appraisal processes, we will schedule you a one-on-one appointment to make your final selection.

        We are not accepting walk-ins at this time, and we’re only booking one appointment per hour to  help keep everyone safe. We will sanitize before and after your appointment, and we will be following the CDC’s social distancing guidelines!

        b. If you’ve already decided on the vehicle you want, we offer home delivery. We will sanitize the vehicle and bring it to you at your work (for essential businesses) or home. We will also bring all necessary paperwork (and tag and title work will be done), and we’ll verify your trade appraisal. Once you test drive the vehicle and sign, the vehicle is yours, just as if you’d visited the dealership! Purchases do come with our standard seven-day-buyback guarantee.

    While COVID-19 is causing a lot of changes in our lives, we’re still here to support our community in these difficult times. Whether you need to purchase another vehicle or need to service your vehicle (and we have a mobile service truck available now too), the Kelley Automotive Group is here to help meet your essential needs during these unprecedented times.

Posted in Blog