Stay away from this dealership! The sales team is disrespectful! Today I had the worst experience of my life with a car salesman! First of all, they changed the price from the one listed. Then they said if I don't like it, I have 5 minutes to leave, otherwise they will call the police to take me off the property. Such salesmen have no business being in such positions. I will definitely give my money to another dealer who knows how to respect customers!

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**Terrible Dealership Experience – Rude, Unprofessional, and No Negotiation!** I recently visited Kelly Buick GMC, INC and had one of the worst car-buying experiences ever. The salesperson was incredibly rude, dismissive, and acted like they were doing me a favor by even speaking to me. They had a "take it or leave it" attitude, refusing to negotiate on price despite market comparisons showing their pricing was unreasonable. The manager was no better—condescending and completely unwilling to work with me. Instead of trying to earn my business, they acted like they didn’t care whether I bought a car ... Read More

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DealerRater - Jul 1, 2025

**Terrible Dealership Experience – Rude, Unprofessional, and No Negotiation!** I recently visited Kelly Buick GMC, INC and had one of the worst car-buying experiences ever. The salesperson was incredibly rude, dismissive, and acted like they were doing me a favor by even speaking to me. They had a "take it or leave it" attitude, refusing to negotiate on price despite market comparisons showing their pricing was unreasonable. The manager was no better—condescending and completely unwilling to work with me. Instead of trying to earn my business, they acted like they didn’t care whether I bought a car or not. The whole experience felt like a scam, with hidden fees and pressure tactics. Save yourself the frustration and avoid this dealership at all costs. There are plenty of other places that value customers and are willing to work with you. **Zero stars if I could!**

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L I regret doing business with Kelly Bill and GMC in Bartow Florida they are very selfish. They don’t care about the customers. They are not professional at all. They are all about their money. They’re not gonna lose the time for the Customer. They are not about making a customer happy as long as they’re happy that’s all it matters. They sold me a car with issues when they told me that the car was brand new in lie to me in my face. they are all about their pockets like I said Reading all ... Read More

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DealerRater - May 14, 2025

L I regret doing business with Kelly Bill and GMC in Bartow Florida they are very selfish. They don’t care about the customers. They are not professional at all. They are all about their money. They’re not gonna lose the time for the Customer. They are not about making a customer happy as long as they’re happy that’s all it matters. They sold me a car with issues when they told me that the car was brand new in lie to me in my face. they are all about their pockets like I said Reading all this reviews came to realize that there’s a lot of customers that went through the same thing that I’m going through right now I called the dealership multiple times left voicemail. They never return my calls, and then when I walk to the dealership came to realize there’s nobody in the lobby there’s no customers but one actual customer sales manager finance manager they are the same none of them try to make it better make the situation better even after you put a review they’re gonna try to write something back saying that I’ll try to reach out to me so I can so you can talk to none of them. Try to fix nothing. I regret doing business with them as a black person, they treat me wrong. They treat people wrong

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Online buyers beware, poor business practices and ethics. I submitted a formal credit application through your website on Saturday at 6:51pm after regular business hours, and received immediate approvals from several banks. Your facility is closed on Sunday, therefore I called at 9am Monday morning when your facility opened, to immediately get the deal formally started. From 9am - 12:52pm I worked with John to finalize the terms of trade and new purchase, at which point I was notified that there was a buyer on site who drove 2 hours and was interested in the vehicle. I find it highly unlikely ... Read More

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DealerRater - Apr 29, 2025

Online buyers beware, poor business practices and ethics. I submitted a formal credit application through your website on Saturday at 6:51pm after regular business hours, and received immediate approvals from several banks. Your facility is closed on Sunday, therefore I called at 9am Monday morning when your facility opened, to immediately get the deal formally started. From 9am - 12:52pm I worked with John to finalize the terms of trade and new purchase, at which point I was notified that there was a buyer on site who drove 2 hours and was interested in the vehicle. I find it highly unlikely that the buyer on site had submitted a formal credit application or received terms of sale prior to myself. That is poor business practice in 2025 when online purchasing is so prevalent. It is important for online consumers to understand how they will be treated by your dealership. I would strongly encourage all consumers to use caution and drive a few extra miles to do business with a different GMC dealer who values online consumers. Respectfully, Brandon Stewart

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My husband bought a truck from Jon Andrews today 4/1/25 and let me express how amazing our experience was with Jon! This was truly the smoothest experience we have ever had buying a vehicle. Jon is very knowledgeable and understood exactly what we wanted and went the extra mile to make it happen. Once our sale was completed, Jon didn’t stop there. He came back and thoroughly went through the entire truck to make sure we understood where everything was located, and how to operate it. We appreciate Jon so much for making our experience the absolute best! We will ... Read More

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DealerRater - Apr 5, 2025

My husband bought a truck from Jon Andrews today 4/1/25 and let me express how amazing our experience was with Jon! This was truly the smoothest experience we have ever had buying a vehicle. Jon is very knowledgeable and understood exactly what we wanted and went the extra mile to make it happen. Once our sale was completed, Jon didn’t stop there. He came back and thoroughly went through the entire truck to make sure we understood where everything was located, and how to operate it. We appreciate Jon so much for making our experience the absolute best! We will return in the future and highly recommend our family and friends to Jon. Thank you so much! Donald and Holly Shepard!

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I typically visited Kelley Buick to get a price for a new GMC truck to play against my local dealer in Lake Wales. After visiting with Jon there and service and work he did to find me what I wanted and service I will in the future make the drive there rather than local with VERY much with the quality service he provided. Probably the best in my new car purchase I have ever had buying vehicles I have had. He will have my business in the future as well as sending friends his way.

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Pass on this dealership. I typically purchase a new vehicle every two years and have encountered positive and less favorable experiences, my interaction with this dealership stands out as the most disappointing. I lead a busy life and prefer to shop for cars online. I search nationwide, find the best deals, and travel to complete the purchase. In this instance, my purchase was time-sensitive. The dealership had the color and trim I wanted, and the price was within my budget. After requesting their out-the-door pricing, I received it via email and agreed to move forward with the purchase. Upon arrival, ... Read More

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DealerRater - Jan 2, 2025

Pass on this dealership. I typically purchase a new vehicle every two years and have encountered positive and less favorable experiences, my interaction with this dealership stands out as the most disappointing. I lead a busy life and prefer to shop for cars online. I search nationwide, find the best deals, and travel to complete the purchase. In this instance, my purchase was time-sensitive. The dealership had the color and trim I wanted, and the price was within my budget. After requesting their out-the-door pricing, I received it via email and agreed to move forward with the purchase. Upon arrival, I was greeted by Braxton, a polite and professional salesperson, who showed me the truck. The truck was dirty so I asked for the bed to be redone. We noticed some minor damage to the grill, so they ordered a replacement part. I was told it would take some time as the part was not readily available, which was fine. After signing some paperwork with Braxton he stated that he would fuel the truck and transfer my plate. He asked me to wait for the finance manager, who would finalize the paperwork. I was left sitting in the lobby for 20 minutes while the finance manager remained in his office alone. When he finally emerged, the lack of professionalism was immediately apparent. As he went through the paperwork and started to explain everything, he told me that I had to pay $250 for what amounts to glorified scotch tape on the door trim. I asked him why it was not listed as a fee on my detailed quote from the salesman and why I was not told about it before hand. He stated that it's the salesman's job. I asked him to remove it from the truck as I did not want it. He told me that every truck they sell has it and that I have to pay for it. When I asked where it is listed in the contract that its required, he could not show me. I stated that since it’s not listed, I am not obligated to buy it. His answer was that it was already on the car so I have to pay for it. I asked him for paperwork describing what I am paying for. He pulled a brochure out of a drawer and handed it to me. I put it with the paperwork that I was taking with me. He stopped me and told me that it’s his only copy and I cannot have it. I asked him for a copy of the brochure but he said that he did not have access to a copy machine. He asked me how long I would keep the car. I told him 2 years. He took out his iPad and started his extended protection package pitch. I told him that I was not interested and asked him not to continue. He became agitated to a point where I told him to calm down. He then started calling me “sir” and repeatedly stated that he was calm, was not angry and he is required to offer these services. I told him that he was wasting my time but he kept going. I was then told to sign twice on his iPad. I declined as there would be no reason for me to sign anything since I am not purchasing anything. He told me that I have to sign. He explained that I was signing once to confirm that he tried to sell me these packages and I was signing a second time confirming that I do not want the packages. I asked him for a printout showing that I declined the service and was told that they do not do that. He told me that I have to sign a paper saying that I will keep the loan for at least 6 months. I told him that I intend to pay it off in 3. He told me that I cannot legally do that since they are selling me the car so cheap in part because they make money on the loan. I asked for a copy of this document and he told me that they do not provide it to the customer. I then asked why with stellar credit I was approved at 2 points higher than my pre-approval. He stated that the sales manager handles credit not him. He told me that GM does not have rates lower than what I got, even though it’s on every GM dealers website. It's obvious that this dealership added 2 points to the rate I was approved for as their sell rate. Sleazy but legal.

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We drove onto the lot looking for a specific vehicle we saw online. Found it immediately and were assisted by Malibu. He helped us to trade our vehicle and buy the Buick Envision that we wanted. Friendly, easy, professional. Would definitely recommend this dealership.

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Highly Recommended. This is the second vehicle purchase from Kelley. Braxton was awesome and provided me same experience both times. Purchasing a vehicle today is a very stressful experience where most dealers try to pull fast ones and crazy fees, not at Kelley Buick GMC. If you want a no pressure, honest, fair deal without advantage plans you don't get to remove or excessive fees, visit Kelley Buick GMC in Bartow, FL. Let them earn you business. If your experience is like mine and it will be, you won't be sorry. They made me a customer for life. ... Read More

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DealerRater - Nov 13, 2024

Highly Recommended. This is the second vehicle purchase from Kelley. Braxton was awesome and provided me same experience both times. Purchasing a vehicle today is a very stressful experience where most dealers try to pull fast ones and crazy fees, not at Kelley Buick GMC. If you want a no pressure, honest, fair deal without advantage plans you don't get to remove or excessive fees, visit Kelley Buick GMC in Bartow, FL. Let them earn you business. If your experience is like mine and it will be, you won't be sorry. They made me a customer for life. Adam did my financing for both purchases and was honest and no pressure for add-ons.

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Highly recommend purchasing a vehicle from Stephen Sellers. He was my Sales Consultant and I couldn’t be more pleased with how smoothly and easy my first purchase of a vehicle went. Straight forward guy. Walked me through everything and answered any questions I threw at him, very pleased with my new truck !

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