Drove 3+ hours to buy a used car with 12k miles and clean car fax. Only to find out it was in accident. Dealer didn’t care and manager could care less and wouldn’t discount vehicle any further. Not even apology fit wasting our time

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Drove 2.5 hours to this dealership. Braxton was the salesman he handled everything over the phone he made the process extremely simple. He went above and beyond everything that I requested. Excellent dealership. Thank you

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During a long search for a GMC Denali 2500, I found a vehicle at Kelley Buick GMC in Bartow. This was a 90-minute travel for me and I will tell you it was well worth the trip! Jon Andrews worked with me from beginning to end with "white gloves". He listened to my needs and made sure they were met. There was a small dent on the 2020 truck I purchased, and I returned for the "dent guy" to repair. Amazing, remarkable and unbelievable effort. Completed invisible. So proud to offer this review to a truly wonderful dealership ... Read More

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DealerRater - Sep 18, 2025

During a long search for a GMC Denali 2500, I found a vehicle at Kelley Buick GMC in Bartow. This was a 90-minute travel for me and I will tell you it was well worth the trip! Jon Andrews worked with me from beginning to end with "white gloves". He listened to my needs and made sure they were met. There was a small dent on the 2020 truck I purchased, and I returned for the "dent guy" to repair. Amazing, remarkable and unbelievable effort. Completed invisible. So proud to offer this review to a truly wonderful dealership and Jon as a leader in their salesforce. Pete M. Bradenton, Florida

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I had an excellent experience at Kelley Buick GMC. From start to finish, the team treated me with professionalism, honesty, and respect. They took the time to answer all my questions, walked me through every detail without pressure, and made sure I got exactly what I was looking for. A special thanks to Gustavo Sanchez and Russell Hernandez — both went above and beyond to make sure the entire process was smooth and stress-free. They were knowledgeable, patient, and genuinely cared about finding the best fit for me. The finance process was straightforward, the dealership was clean and welcoming, and I ... Read More

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DealerRater - Sep 12, 2025

I had an excellent experience at Kelley Buick GMC. From start to finish, the team treated me with professionalism, honesty, and respect. They took the time to answer all my questions, walked me through every detail without pressure, and made sure I got exactly what I was looking for. A special thanks to Gustavo Sanchez and Russell Hernandez — both went above and beyond to make sure the entire process was smooth and stress-free. They were knowledgeable, patient, and genuinely cared about finding the best fit for me. The finance process was straightforward, the dealership was clean and welcoming, and I never once felt rushed or “sold.” If you’re looking for a dealership that values customer service and treats you right, Kelley Buick GMC is the place to go. I’ll definitely be back for my next vehicle.

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Manny Rodriguez was very helpful and patient in the buying process! Thanks again for everything.

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Stay away from this dealership! The sales team is disrespectful! Today I had the worst experience of my life with a car salesman! First of all, they changed the price from the one listed. Then they said if I don't like it, I have 5 minutes to leave, otherwise they will call the police to take me off the property. Such salesmen have no business being in such positions. I will definitely give my money to another dealer who knows how to respect customers!

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**Terrible Dealership Experience – Rude, Unprofessional, and No Negotiation!** I recently visited Kelly Buick GMC, INC and had one of the worst car-buying experiences ever. The salesperson was incredibly rude, dismissive, and acted like they were doing me a favor by even speaking to me. They had a "take it or leave it" attitude, refusing to negotiate on price despite market comparisons showing their pricing was unreasonable. The manager was no better—condescending and completely unwilling to work with me. Instead of trying to earn my business, they acted like they didn’t care whether I bought a car ... Read More

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DealerRater - Jun 30, 2025

**Terrible Dealership Experience – Rude, Unprofessional, and No Negotiation!** I recently visited Kelly Buick GMC, INC and had one of the worst car-buying experiences ever. The salesperson was incredibly rude, dismissive, and acted like they were doing me a favor by even speaking to me. They had a "take it or leave it" attitude, refusing to negotiate on price despite market comparisons showing their pricing was unreasonable. The manager was no better—condescending and completely unwilling to work with me. Instead of trying to earn my business, they acted like they didn’t care whether I bought a car or not. The whole experience felt like a scam, with hidden fees and pressure tactics. Save yourself the frustration and avoid this dealership at all costs. There are plenty of other places that value customers and are willing to work with you. **Zero stars if I could!**

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L I regret doing business with Kelly Bill and GMC in Bartow Florida they are very selfish. They don’t care about the customers. They are not professional at all. They are all about their money. They’re not gonna lose the time for the Customer. They are not about making a customer happy as long as they’re happy that’s all it matters. They sold me a car with issues when they told me that the car was brand new in lie to me in my face. they are all about their pockets like I said Reading all ... Read More

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DealerRater - May 14, 2025

L I regret doing business with Kelly Bill and GMC in Bartow Florida they are very selfish. They don’t care about the customers. They are not professional at all. They are all about their money. They’re not gonna lose the time for the Customer. They are not about making a customer happy as long as they’re happy that’s all it matters. They sold me a car with issues when they told me that the car was brand new in lie to me in my face. they are all about their pockets like I said Reading all this reviews came to realize that there’s a lot of customers that went through the same thing that I’m going through right now I called the dealership multiple times left voicemail. They never return my calls, and then when I walk to the dealership came to realize there’s nobody in the lobby there’s no customers but one actual customer sales manager finance manager they are the same none of them try to make it better make the situation better even after you put a review they’re gonna try to write something back saying that I’ll try to reach out to me so I can so you can talk to none of them. Try to fix nothing. I regret doing business with them as a black person, they treat me wrong. They treat people wrong

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Online buyers beware, poor business practices and ethics. I submitted a formal credit application through your website on Saturday at 6:51pm after regular business hours, and received immediate approvals from several banks. Your facility is closed on Sunday, therefore I called at 9am Monday morning when your facility opened, to immediately get the deal formally started. From 9am - 12:52pm I worked with John to finalize the terms of trade and new purchase, at which point I was notified that there was a buyer on site who drove 2 hours and was interested in the vehicle. I find it highly unlikely ... Read More

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DealerRater - Apr 29, 2025

Online buyers beware, poor business practices and ethics. I submitted a formal credit application through your website on Saturday at 6:51pm after regular business hours, and received immediate approvals from several banks. Your facility is closed on Sunday, therefore I called at 9am Monday morning when your facility opened, to immediately get the deal formally started. From 9am - 12:52pm I worked with John to finalize the terms of trade and new purchase, at which point I was notified that there was a buyer on site who drove 2 hours and was interested in the vehicle. I find it highly unlikely that the buyer on site had submitted a formal credit application or received terms of sale prior to myself. That is poor business practice in 2025 when online purchasing is so prevalent. It is important for online consumers to understand how they will be treated by your dealership. I would strongly encourage all consumers to use caution and drive a few extra miles to do business with a different GMC dealer who values online consumers. Respectfully, Brandon Stewart

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My husband bought a truck from Jon Andrews today 4/1/25 and let me express how amazing our experience was with Jon! This was truly the smoothest experience we have ever had buying a vehicle. Jon is very knowledgeable and understood exactly what we wanted and went the extra mile to make it happen. Once our sale was completed, Jon didn’t stop there. He came back and thoroughly went through the entire truck to make sure we understood where everything was located, and how to operate it. We appreciate Jon so much for making our experience the absolute best! We will ... Read More

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DealerRater - Apr 5, 2025

My husband bought a truck from Jon Andrews today 4/1/25 and let me express how amazing our experience was with Jon! This was truly the smoothest experience we have ever had buying a vehicle. Jon is very knowledgeable and understood exactly what we wanted and went the extra mile to make it happen. Once our sale was completed, Jon didn’t stop there. He came back and thoroughly went through the entire truck to make sure we understood where everything was located, and how to operate it. We appreciate Jon so much for making our experience the absolute best! We will return in the future and highly recommend our family and friends to Jon. Thank you so much! Donald and Holly Shepard!

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